Refund policy

Returns & Refunds

At ZyphHub, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or significantly different item from what you ordered, please contact us as soon as possible.

Return Eligibility

To be eligible for a return or replacement:

  • You must contact us within 3 days of receiving your order.
  • The item must be unused and in the same condition in which you received it.
  • The item should be in its original packaging, where applicable.
  • You must provide proof of purchase, such as your order number or receipt.
  • For damaged or incorrect items, you must provide clear photos or videos showing the issue.

Please note: Return requests submitted after 3 days from the date of delivery may not be accepted.

Items That Cannot Be Returned

Certain products are not eligible for return, including:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Personal care, hygiene, or sanitary products.
  • Intimate products.
  • Hazardous materials or flammable liquids or gases.
  • Gift cards.
  • Downloadable or digital products.
  • Certain health and personal care products.
  • Products specifically marked as non-returnable on the product page.
  • Items that have been used, altered, damaged, or are missing parts due to customer handling.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

To help us resolve the issue, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photos or videos of the product.
  • Photos of the shipping package, if applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once your return or refund request has been reviewed and approved, we will process the refund to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as additional processing time may apply.
  4. If you still have not received your refund, contact us at zyphhub@gmail.com.

Exchanges / Replacements

We generally offer replacements only for items that arrive defective, damaged, or incorrect.

If you need a replacement, please contact us within 3 days of receiving your order at zyphhub@gmail.com.

Please include your order number and clear photos or videos of the issue.

Return Shipping

If a return is required because the item is defective, damaged, incorrect, or due to an error on our part, we will provide appropriate return instructions.

For other approved returns, the customer may be responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or the item arrived damaged, defective, or incorrect.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Because orders may be processed and shipped quickly through our fulfillment partners, we cannot guarantee that cancellation will be possible after the order has been processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and will be handled according to our return policy.

Delivery Issues

If your order is marked as delivered but you have not received it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate your package, contact us at zyphhub@gmail.com with your order number so we can assist you.

Returns After 3 Days

Return or replacement requests made more than 3 days after delivery may not be accepted.

We strongly recommend inspecting your order immediately after receiving it and contacting us within the 3-day return period if there is any issue with your purchase.

Contact Us

For return, refund, replacement, cancellation, or order-related questions, please contact us:

Email: zyphhub@gmail.com

Please include your order number in your email so we can assist you more quickly.